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The lab partner for telehealth and virtual care platforms

 

IHDLab is a CLIA-certified lab in Irvine, California that gives telehealth companies at-home lab testing under their own brand. We build and ship the kits, test every sample in-house, and return results to your platform through the LabFlow API, your EMR or a secure results portal.

 

Your clinicians see patients on video. We get the labs to their door. Order a kit from your platform, and we ship it anywhere in the US, test the returned sample in our own lab, and send the results back into your patient record.

 

CLIA-certified (05D2040304) · Licensed in CA, NY & MD · In-house lab in Irvine, CA

Illustration of a patient at home holding a test kit during a video visit with her doctor

Why telehealth programs stall on labs

 

A virtual visit takes fifteen minutes. Getting the lab work behind it can take weeks of patient back-and-forth. Most platforms piece labs together from several vendors: one for kits, one for shipping, a reference lab for testing, and custom code to move orders and results. Every hand-off is a place where a patient drops out or a result gets lost.

 

What that costs you

 

  • Lost patients: a patient who has to find a draw site or wait on a kit often never finishes the test.

  • Clinician time: results arrive as PDFs or faxes, outside the chart.

  • Brand drift: the patient sees a lab's packaging and portal, not yours.

  • Engineering load: every vendor needs its own integration.

 

IHDLab replaces those hand-offs with one partner that owns the kit, the lab and the results flow.

How it works for telehealth platforms

 

The same five steps power every IHDLab program. For telehealth, they plug straight into your visit flow.

 

  1. White labeling: Your logo on the box, the patient instructions and the requisition. We design a custom kit around the tests your clinicians order, or you can start with a generic IHDLab kit.

  2. Lab testing: Returned samples are tested in-house in our CLIA-certified lab in Irvine, California.

  3. 3PL: Our in-house 3PL builds, stores and ships kits directly to your patients anywhere in the US, with return shipping included. You never hold inventory.

  4. API: Your clinician orders, and the order reaches us through the LabFlow API, your EMR integration or our partner portal, and you can track every kit.

  5. Resulting: Results return to your platform by API, into your EMR, or to a branded, secure results portal. Your clinicians review them inside the visit workflow they already use.

New to white-label testing? Our white-label lab testing program explains the full partnership, from kits and testing to the LabFlow API and results.

Why telehealth teams choose IHDLab

 

  • One partner from kit to result: Kits, 3PL, lab testing and results delivery all run under one roof, with no intermediaries between your order and your result.

  • Our own lab, our own licenses: CLIA 05D2040304, FDA-registered facility FEI 3011213917, and laboratory licenses in California (CLF00342268), New York and Maryland.

  • Your brand, start to finish: The box, the instructions and the results portal can all carry your brand. The patient relationship stays yours.

  • Built to integrate: The LabFlow API and EMR connections bring orders and results into your stack, so your team doesn't have to manage a separate lab portal.

  • An established lab: A high-complexity clinical lab in Irvine, California, with years of experience behind every result.

  • Majority LGBTQ+-owned: More than 51% LGBTQ+-owned, and focused on supporting LGBTQ+ health and sexual-health programs.

Built for the way virtual care works

 

  • Async and subscription care: Send a kit before the first visit, so your clinician has results in hand when they meet the patient. Re-ship on a schedule for programs that monitor patients over time.

  • Men's and women's health: Hormone panels such as testosterone, SHBG, estradiol, FSH, LH, progesterone and prolactin, delivered as branded kits.

  • Weight and metabolic care: Lipids, diabetes and metabolic markers for programs that track patients across months of treatment.

  • Sexual health and PrEP: Discreet at-home STI and PrEP monitoring kits for LGBTQ+ health programs and sexual-health clinics. See PrEP & STI lab testing.

  • Fertility and reproductive health: Validated at-home AMH kits for fertility programs. See fertility & IVF lab testing.

What you can test

 

Choose from 300+ at-home test options and build custom panels for your program. Popular categories for telehealth partners:

 

  • Women's health & fertility: AMH · Estradiol · Progesterone · FSH · LH · Prolactin · HPV

  • Men's health: Testosterone · Free Androgen Index · SHBG · Cortisol · DHEA · PSA · Estradiol · Prolactin

  • Heart & metabolic: Cholesterol / lipids · Diabetes · CRP · Omega-3

  • General wellness: Vitamins · Micronutrients · Iron panel · Thyroid · Liver · Kidney · Celiac · Colon cancer screening

  • Sexual health (STIs): PrEP panel · HIV · Chlamydia · Gonorrhea · Syphilis · Trichomoniasis · Herpes 1 & 2 · Hepatitis B & C · Mycoplasma

 

For STI testing, patients collect urine and self-collected swabs at home.

 

The full list is on the at-home test menu for partners.

Telehealth lab testing FAQ

faq

Add at-home lab testing to your telehealth platform

Tell us your visit model, the tests your clinicians order, monthly volume and how you'd like results delivered. A diagnostics specialist will map your kit, panel and integration.

Explore white-label test kits

Call (800) 820-8803 · Monday–Friday 8am–5pm · DaaS@ihdlab.com

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