We are reaching out to address any billing issues that some of you may have experienced. These challenges stem from the historic cyberattack on Change Healthcare (CHC), a critical partner used across the U.S. healthcare system for claims processing, prior authorizations, eligibility verification, and patient billing.
The February 2024 attack on CHC impacted over 100 million healthcare transactions per day, disrupting services for tens of thousands of providers, payers, and labs nationwide.
Even though some systems have been restored, the downstream consequences continue to affect billing operations, patient statements, and insurance adjudication processes.
Claims submitted during the outage may have been delayed, lost, or rejected. Even after restoration, we are in process of fully re-billing and reconciling outstanding claims, especially as systems are manually reconnected and verified across insurers. You may experience outdated balances or unusual patient responsibility notifications as part of this recovery.
Contact Us: Phone: 1-800-820-8803, ext. 2 Email: billing@ihdlab.com Ask for: Kuldip Singh or a member of our billing leadership team.
We respectfully ask that all billing-related questions be directed at our billing department, so we can respond efficiently and ensure the clinical and support staff can remain focused on patient care. Thank you for your continued patience and understanding as we navigate this complex, industry-wide disruption.
