Job Description

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• Be the point of contact for incoming requests for support via phone or electronically

• Diagnose and resolve technical, hardware, and software issues

• Research questions using available information resources

• Advise users on appropriate action and walk them through when necessary

• Adhere to Help Desk metrics insuring that SLA’s are met

• Follow Help Desk standard operating procedures

• Install various software packages and printer setups on devices

• Provide remote support to the users/clients

• Setup the VPN connections for the remote users

• Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment

• Handle technical requests such as password resets, drive mapping, and user accounts setup

• Perform Active Directory Administration (Account creating/deletion/activation/ deactivation)

• Satisfy customer requests for non-problem issues (add hardware, software, printers, technical consultation, etc.)

• Reimage laptops

• Identify, redirect problems, and escalate urgent situations to the appropriate resources

• Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients’ printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7/10 and newer operating systems, Managed servers 2019 and newer; Microsoft Office 365; Apple OS, and more

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Required Skills/Competencies:

• 1-2 years in a Help Desk environment with hands-on technical experience

• Working knowledge of Office 365

• Working knowledge of fundamental operations of relevant software, hardware and other equipment

• Knowledge of Microsoft Windows 10

• Knowledge of TCP/IP

• Knowledge of Firewall

• Knowledge and experience of customer service best practices

• Knowledge of basic network troubleshooting

• Excellent oral and written communications

• Display a sense of urgency

• Must be dependable, have a positive attitude, be a “team player”, and be able to manage multiple projects/issues simultaneously, work independently, maintain good records, and work well under pressure

 

Job Type: Full-time

 

Salary: From $65,00 + Bonus

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Benefits:

• 401(k) matching

• Health insurance

• Paid time off

 

Schedule:

• Holidays

• Monday to Friday

• Overtime

• Weekend availability

 

Ability to commute/relocate:

• Irvine, CA 92614: Reliably commute or planning to relocate before starting work (Preferred)

 

Education:

• Bachelor's (Preferred)

 

Experience:

• IT Support: 2 years (Required)

 

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Please apply by clicking the link below and attach your resume. Emails without resumes will not be processed.