IT Support

Job Description

  • Be the point of contact for incoming requests for support via phone or electronically

  • Diagnose and resolve technical, hardware, and software issues

  • Research questions using available information resources

  • Advise users on appropriate action and walk them through when necessary

  • Adhere to Help Desk metrics insuring that SLA’s are met

  • Follow Help Desk standard operating procedures

  • Install various software packages and printer setups on devices

  • Provide remote support to the users/clients

  • Setup the VPN connections for the remote users

  • Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment

  • Handle technical requests such as password resets, drive mapping, and user accounts setup

  • Perform Active Directory Administration (Account creating/deletion/activation/ deactivation)

  • Satisfy customer requests for non-problem issues (add hardware, software, printers, technical consultation, etc.)

  • Reimage laptops

  • Identify, redirect problems, and escalate urgent situations to the appropriate resources

  • Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients’ printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7/10 and newer operating systems, Managed servers 2019 and newer; Microsoft Office 365; Apple OS, and more

Required Skills/Competencies:

  • 1-2 years in a Help Desk environment with hands-on technical experience

  • Working knowledge of Office 365

  • Working knowledge of fundamental operations of relevant software, hardware and other equipment

  • Knowledge of Microsoft Windows 10

  • Knowledge of TCP/IP

  • Knowledge of Firewall

  • Knowledge and experience of customer service best practices

  • Knowledge of basic network troubleshooting

  • Excellent oral and written communications

  • Display a sense of urgency

  • Must be dependable, have a positive attitude, be a “team player”, and be able to manage multiple projects/issues simultaneously, work independently, maintain good records, and work well under pressure

 

Job Type: Full-time

 

Salary: From $75,000.00 per year

Benefits:

  • 401(k) matching

  • Health insurance

  • Paid time off

 

Schedule:

  • Holidays

  • Monday to Friday

  • Overtime

  • Weekend availability

 

Ability to commute/relocate:

  • Irvine, CA 92614: Reliably commute or planning to relocate before starting work (Preferred)

 

Education:

  • Bachelor's (Preferred)

 

Experience:

  • IT Support: 2 years (Required)

 

Please apply by clicking the link below and attach your resume. Emails without resumes will not be processed.