Question 1

What tests do you offer?

Accepted Answer

We currently offer several at-home tests. See our shopping page (https://www.ihdlab.com/shop-at-home-tests)for more information.

We also offer tests through physicians (https://www.ihdlab.com/tests-for-providers)and partners.

Question 2

Where can I have my blood drawn?

Accepted Answer

IHD has several locations that accept walk-ins or require appointments. You can visit one close to you for a venous blood draw. See our locations page (https://www.ihdlab.com/locations)for more information.

Question 3

How do I get my results?

Accepted Answer

If you purchased an at-home test from our website, please log into MyIHDLab.com (MyIHDLab.com)to register your test and see your results. If your test was ordered by your physician, please contact your physician for results.

Question 4

How long do test results take?

Accepted Answer

The answer depends on the specific test we're processing for you. Test result times can range from 24-72 hours after we receive your specimen.

Question 5

Is testing confidential?

Accepted Answer

Yes. All health data is stored locally on our internal server, in compliance with HIPAA laws. Aside from our CDC-mandated responsibilities to report SARS-CoV-2 results to your state health department, and to your ordering physician, no other persons, organizations, or entities are allowed access to your data without your strict permission.

Question 6

How do I pay my bill ? Who do talk I to about Billing?

Accepted Answer

If you received an invoice from Innovative Health Diagnostic and/or MD Tox Laboratory, you can submit your credit card information on our billing page.(https://www.ihdlab.com/billing)

Or contact our Billing Department at 844-358-5099 between 8:00 AM and 4:30 PM PST.

Frequently Asked Questions

Subscribe to Our Newsletter