Customer Service
Job Description
The Customer Service Representative is responsible for interfacing with customers in both in-person, phone and e-mail interactions. The Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
Available to work Monday-Friday 8am-4:30pm
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
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Portraying a positive company image and engaging in professional and friendly communications with customers
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Processing orders by mail, telephone, fax, email, or other employees
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Actively listening to customer needs and inquiries to determine appropriate service actions
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Assisting colleagues and other employees with administrative duties
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Referring any customer questions regarding products or services to the appropriate person
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Performing accurate company-required record keeping
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Resolving customer problems
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Performing other duties as assigned
Minimum Qualifications (Knowledge, Skills, and Abilities)
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High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
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Prior customer service in a lab setting a plus
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Excellent oral/written communication skills
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Excellent customer relationship skills
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Excellent organization skills
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Ability to multi-task
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Ability to work in a team environment and take direction from management and supervisors
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Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence
Job Type: Full-time
Please apply by clicking the link below and attach your resume. Emails without resumes will not be processed.