Customer Service - Weekends

Job Description

The Customer Service Representative is responsible for interfacing with customers in both in-person, phone and e-mail interactions. The Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.

Available to work Saturday-Sunday 8am-5pm (Remote)

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Portraying a positive company image and engaging in professional and friendly communications with customers

  • Processing orders by mail, telephone, fax, email, or other employees

  • Actively listening to customer needs and inquiries to determine appropriate service actions

  • Assisting colleagues and other employees with administrative duties

  • Referring any customer questions regarding products or services to the appropriate person

  • Performing accurate company-required record keeping

  • Resolving customer problems

  • Performing other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

  • Prior customer service in a lab setting a plus

  • Excellent oral/written communication skills

  • Excellent customer relationship skills

  • Excellent organization skills

  • Ability to multi-task

  • Ability to work in a team environment and take direction from management and supervisors

  • Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence

 

Job Type: Full-time

Please apply by clicking the link below and attach your resume. Emails without resumes will not be processed.