Covid-19 PCR and Antibody Testing

We are reaching out to address any billing issues that some of you may have experienced. These challenges stem from the historic cyberattack on Change Healthcare (CHC), a critical partner used across the U.S. healthcare system for claims processing, prior authorizations, eligibility verification, and patient billing.

The February 2024 attack on CHC impacted over 100 million healthcare transactions per day, disrupting services for tens of thousands of providers, payers, and labs nationwide.

Even though some systems have been restored, the downstream consequences continue to affect billing operations, patient statements, and insurance adjudication processes.

Claims submitted during the outage may have been delayed, lost, or rejected. Even after restoration, we are in process of fully re-billing and reconciling outstanding claims, especially as systems are manually reconnected and verified across insurers. You may experience outdated balances or unusual patient responsibility notifications as part of this recovery.

Contact Us: Phone: 1-800-820-8803, ext. 2 Email: billing@ihdlab.com Ask for: Kuldip Singh or a member of our billing leadership team.

We respectfully ask that all billing-related questions be directed at our billing department, so we can respond efficiently and ensure the clinical and support staff can remain focused on patient care. Thank you for your continued patience and understanding as we navigate this complex, industry-wide disruption.

Most states allow at-home tests. A few states, like New York, may not allow certain tests. You will be notified if we do not ship to your state upon checkout. We currently only ship to locations inside the United States.

Your physician submitted a request slip and lab work for test(s) to be performed. Either the test slip was marked patient responsibility for testing, your insurance declared you owe a deductible, co-insurance, co-pay, or are non-covered for services performed.

This is the amount that is required by your insurance carrier to be paid by the subscriber before health plan benefits will begin to reimburse for services.

After developing the test plan with you for your organization, we coordinate trained collectors to staff pop up testing dates on demand and on location. Employees are registered and staggered for specimen collection. The Innovative Health Diagnostics collector coordinates all logistics and returns samples to laboratory. Testing is performed, and results are sent to employees through a HIPAA compliant portal after 2-3 business days. If required, telemedicine consults are available for patients after results are released.

You might want to test

• After a COVID-19 infection to check your immune system’s reaction to the infection

• After a COVID-19 vaccine dose or booster to see whether your body produced neutralizing antibodies in response to the vaccine.

• To have a general baseline to help you decide on additional boosters

We now offer at-home tests for consumers. When a test is purchased, the test will be sent to you for collection of your sample. Once you receive the test, you register your test at MyIHDLab.com and collect your sample. You then return your the sample to our lab using an enclosed pre-paid envelope. We run the tests and notify you when your results are ready on MyIHDLab.com. It's discrete and easy!

Copayments may be required for certain services by your insurance plans. The details of these copayment policies are often noted in your Evidence of Coverage booklet (EOC) provided by your insurance company. Please contact our billing department directly at 1-800-820-8803 or Billing@ihdlab.com for any assistance or questions you may have.

Note: our at-home tests are only available for purchase out-of-pocket.

Yes we do. Our courier network across Southern California allows for multiple pickups per day. We can accommodate any of your shipping or delivery needs.

This test does not tell you if the covid neutralizing antibodies present in your blood are from the infection or the vaccine, it just tells you the if these specific antibodies are present or not.

CDC research has shown that up to 13% of all COVID-19 infections may be transmitted during the presymptomatic (before symptoms) phase, with this phase lasting anywhere between 2 – 14 days (average of 4-5 days). For any organization where staff work in proximity, an unseen outbreak would have severe consequences.

Yes. Please call the lab and ask for the billing department. They will be more than happy to facilitate this request.

You may send your check or money order directly to the laboratory. Please write your MD Tox Laboratory Patient No. on your check or include it with your payment. You may also pay securely above through our secure credit card processing partner PayPal. Please fill in the necessary information above.

We are in network with Aetna, Anthem Blue Cross, Blue Shield of California, United Healthcare, Humana, Medicare, WellCare, HealthNet.

We currently offer several at-home tests. See our shopping page for more information.

We also work with a number of third party partners to deliver their tests.

This test does not tell you the number or level of covid neutralizing antibodies present in your blood. The test tells you the if these specific antibodies are present or not.

Currently, the US Government and CDC are directing Employers to develop and implement policies and procedures for workforce COVID testing and contact tracing. All employers need to consider how best to decrease the spread of COVID-19 and lower the impact in their workplace. This may include activities in one or more of the following areas: Reduce transmission among employees, maintain healthy business operations, and maintain a healthy work environment. Innovative Health Diagnostics COVID19 testing program allows you to test and not guess when managing employee health and safety.

The individual Covid-19 cash rate is $100.00.

Currently, insurance does not cover for preventative and regular testing of an employee pool. Innovative Health Diagnostics will work with your organization to leverage a cost-effective and protective strategy that meets the needs of you and your employees.

Yes we can help you with supplies. Please see our supply order page.

Once you receive your test, go to MyIHDLab.com and enter your email to create an account. An access code will be sent to your email. Use that code to log in.

Once you are logged in you will be asked to register a test. Use the registration code you find on the registration card that was sent to you in your testing kit.

Once you have registered your test, take your sample and return it to us in the prepaid envelope. We'll notify you via email once your results are ready. You can also log back into MyIHDLab.com and check on the status of your test, too.

We do! See our FDA Donor Resources page for more information.

IHD services include fertility and in vitro fertilization (IVF) testing; FDA donor testing for families completing surrogacies; COVID-19 polymerase chain reaction (PCR), and antibody testing. We also have at-home testing for women's health, cardiovascular disease, hormones, and infectious disease.

A Biotech company, a PPE company, a Law Firm, a DTC Wellness Company are just a sample of the types of companies working with us on an ongoing basis to keep their employees safe.

Yes we can support your international patients. We work with providers with patients all over the world.

Innovative Health Diagnostics (IHD) empowers every person by providing access to accurate, clinical testing, when and where it matters most.

IHD’s Clinical Laboratory Improvement Amendments (CLIA) accredited facilities have served the communities of California since 2011, taking a human-centric approach and putting people first.

Our labs are located in California.

We currently offer several at-home tests. See our shopping page for more information.

We also offer tests through physicians and partners.

IHD has several locations that accept walk-ins or require appointments. You can visit one close to you for a venous blood draw. See our locations page for more information.

If you purchased an at-home test from our website, please log into MyIHDLab.com to register your test and see your results. If your test was ordered by your physician, please contact your physician for results.

The answer depends on the specific test we're processing for you. Test result times can range from 24-72 hours after we receive your specimen.

Yes. All health data is stored locally on our internal server, in compliance with HIPAA laws. Aside from our CDC-mandated responsibilities to report SARS-CoV-2 results to your state health department, and to your ordering physician, no other persons, organizations, or entities are allowed access to your data without your strict permission.

If you received an invoice from Innovative Health Diagnostic and/or MD Tox Laboratory, you can submit your credit card information on our billing page.

Or contact our Billing Department at 844-358-5099 between 8:00 AM and 4:30 PM PST.

Many STIs have no noticeable symptoms. As a result, if you're sexually active, you will want to regularly test for STIs to protect your health and the health of your partners.

Once you receive your test, go to MyIHDLab.com and enter your email to create an account. An access code will be sent to your email. Use that code to log in.

Once you are logged in you will be asked to register a test. Use the registration code you find on the registration card that was sent to you in your testing kit.

Once you have registered your test, take your sample and return it to us in the prepaid envelope. We'll notify you via email once your results are ready. You can also log back into MyIHDLab.com and check on the status of your test, too.

Our at-home STI tests will tell you whether or not you test positive for certain sexually transmitted diseases. If you test positive for HIV, a board-certified physician will contact you at no additional cost.

In addition, as in the case of testing with your physician or through us, IHD may be required by law to report positive results to state health departments. This is only done to track infections on an aggregate level is not personally identifying. We take your privacy very seriously.

Our FIT test is the OC FIT test which is considered to have the best clinical test performance across all FITs. Like all the FIT tests out there, this test only tells you if you are positive or negative for blood in their stool.

Physicians recommend you take a FIT test annually starting at the age of 45.

We get it - a colonoscopy can be anxiety inducing. But this test is not a replacement for a colonoscopy. It is designed to detect blood in your stool which may be a sign of polyps or cancer. This test is appropriate for those at average risk for colon cancer and don't have a family history of colorectal cancer. If your FIT test result is positive you will want to share your result with your physician and a colonoscopy may be required.

Once you receive your test, go to MyIHDLab.com and enter your email to create an account. An access code will be sent to your email. Use that code to log in.

Once you are logged in you will be asked to register a test. Use the registration code you find on the registration card that was sent to you in your testing kit.

Once you have registered your test, take your sample and return it to us in the prepaid envelope. We'll notify you via email once your results are ready. You can also log back into MyIHDLab.com and check on the status of your test, too.

You can measure your cholesterol as often as you would like, but it usually takes about three months to see the impact of efforts to change your levels. Healthy adults should measure their cholesterol at least once every four years.

This cholesterol test, also referred to as a Lipid panel, is for anyone who wants to monitor their cholesterol levels. In particular, those with a family history of heart disease, have diabetes or high blood pressure, or smoke, will want to understand their cholesterol levels.

To learn more, the American Heart Association is a great resource.

Once you receive your test, go to MyIHDLab.com and enter your email to create an account. An access code will be sent to your email. Use that code to log in.

Once you are logged in you will be asked to register a test. Use the registration code you find on the registration card that was sent to you in your testing kit.

Once you have registered your test, take your sample and return it to us in the prepaid envelope. We'll notify you via email once your results are ready. You can also log back into MyIHDLab.com and check on the status of your test, too.

Your brand starts with detailing the type of kit you want created for distribution. You acquire the customer. Once you receive an order you push that order to IHD. We receive the customer information and send your white-label testing kit directly to the customer overnight. The customer receives the testing kit, takes their sample and ships to the IHD lab. IHD receives the sample and begins the testing process. IHD then shares results with the brand and/or patient via a HIPPA compliant portal.

Yes. Brands can choose to use a generic IHD branded test kit or a custom white-labeled kit. IHD will build a test kit specifically made for the unique mix of tests required for you and your patients.

Through IHD, brands have access to aggregated test data, analysis, and epidemiological trend reports. Brands that opt into our data service can use data trends to predict and meet customer demand.

Partners can choose to have patients receive their results in their existing portal or IHD's portal. Both options are HIPPA compliant and offer easy and simple access to results.

We're the power behind a number of direct-to-consumer brands and we also enable telemedicine and physician networks to extend their businesses and brands. We look forward to helping you, too.

After developing the test plan with you for your organization, we coordinate distribution of at-home tests or dispatch trained collectors to staff pop up testing dates on demand and on location.

Employees are registered and staggered for specimen collection at in-person events. The Innovative Health Diagnostics collector coordinates all logistics and returns samples to laboratory. Employees with at-home kits simply mail their samples to our lab.

Testing is performed, and results are sent to employees through a HIPAA compliant portal after 2-3 business days. If required, telemedicine consults are available for patients after results are released.

CDC research has shown that up to 13% of all COVID-19 infections may be transmitted during the presymptomatic (before symptoms) phase, with this phase lasting anywhere between 2 – 14 days (average of 4-5 days). For any organization where staff work in proximity, testing is still an important safety protocol.

We know that maintaining a healthy work environment is imperative to you. Innovative Health Diagnostics COVID19 testing program allows you to test and not guess when managing employee health and safety.

Yes! Our at-home kits are perfect for remote workers and make wellness tests and biometric screening tests easy.

After developing the test plan with you for your school, we coordinate trained collectors to staff pop up testing dates on demand and on location. Staff and students are registered and staggered for specimen collection. The Innovative Health Diagnostics collector coordinates all logistics and returns samples to laboratory. Testing is performed, and results are sent to designated school officials through a HIPAA compliant portal. If required, telemedicine consults are available for patients after results are released.

CDC research has shown that up to 13% of all COVID-19 infections may be transmitted during the presymptomatic (before symptoms) phase, with this phase lasting anywhere between 2 – 14 days (average of 4-5 days). For any organization where staff or students work in proximity, an unseen outbreak would have severe consequences.

Currently, the US Government and CDC are recommending that children should return to full-time in-person learning and schools should have prevention strategies in place. Among these strategies, the CDC recommends screening testing. To be effective, the screening program should test at least once per week, and rapidly report results. Innovative Health Diagnostics COVID19 testing program allows you to test and not guess when managing staff and student health and safety.

Currently, insurance does not cover for preventative and regular Covid-19 testing. Innovative Health Diagnostics will work with your organization to leverage a cost-effective and protective strategy that meets the needs of staff and students.

IHD offers both PCR testing to look for the presence of the Covid-19 virus and antibody testing to detect antibodies that indicate either active or past infection to SARS-CoV-2. We also offer a number of at-home tests.

Once specimens are received, results take 24-48 hours.

All Innovative Health Diagnostics tests conform to the FDA and CLIA regulations. For SARS-CoV-2 PCR testing Innovative Heath Diagnostics is authorized by the FDA under the EUA for SARS-CoV-2 testing. Per the FDA’s regulations, laboratories are permitted to begin testing patients after they have submitted their data and have passed their own internal validation criteria for serology, or antibody testing.

All health data is stored locally on our internal server, in compliance with HIPAA laws. Aside from our CDC-mandated responsibilities to report SARS-CoV-2 results to your state health department, and to your ordering physician, no other persons, organizations, or entities are allowed access to your data without your strict permission.

Visit our billing page https://www.ihealthdiagnostics.org/billing or call us directly at 1-844-358-5099 or 1-800-820-8803, we accept all major credit cards over the phone, or mailed checks. Payment plans are available to qualifying patients.

Note: You may be responsible for a deductible, co-insurance or a non-covered service. At-home tests are currently charged out-of-pocket.

Nasal swab testing utilizes a technology called Polymerase Chain Reaction (or PCR). In essence, PCR methods look for the presence of viral RNA (similar to DNA). A positive result indicates that viral RNA is present within the patient – thus indicating that they have SARS-CoV-2 (the virus responsible for COVID19). Our PCR tests are airline compliant.

PCR has accuracies of up to 100% (that is, 100% of all positive cases show up as positive on the test). There are many factors that may reduce accuracy, such as poor collection methods. To mitigate this, our team of specialized collectors are extensively trained to ensure proper collection.

PCR-based methods are highly sensitive and can detect even trace amounts of DNA/RNA. It is also an extremely common methodology used for other respiratory illnesses such as the seasonal flu, rhinovirus, and adenovirus. Finally, it is a first line testing method for respiratory pandemics and was the gold standard method for previous outbreaks like SARS, MERS, and H1N1.

There is mild discomfort associated with nasal swab testing.

2-3 business days after we receive the specimen

We use US-manufactured PCR testing kits that utilize Pan Degenerate Amplification and Adaptation (PANDAA™) which uniquely enables real-time PCR for target detection in highly variable genomic regions to ensure our testing is of the highest quality and accuracy. PANDAA technology was developed and licensed from Harvard University’s Office of Technology Development. In addition, our PCR tests are ariline compliant.

No. Our method involves a traditional blood draw by a phlebotomist into a vial which is sent to a laboratory for gold standard lab-based ELISA antibody analysis. There is rapidly emerging evidence that the accuracy of the rapid tests has great variance amongst manufacturers, with some as low as 50% accuracy. While the rapid test boosts the advantage of swift results, the risk of false positives and negatives does have serious consequences to consider. With lab testing, we use certified, highly sensitive and powerful machines to detect even small amounts of antibodies that these rapid tests may not pick up. Average accuracy of these machines is around 95%.

We test for two main antibodies – IgM, the marker for active or current infection, and IgG, the marker for past infection and possible immunity.

Our studies and studies around the world have shown that lab-based antibody testing has an accuracy in the 95-99% range.

Results are delivered 2-3 business days after we receive the specimen.

We use US-manufactured antibody testing kits within our facility to ensure our testing is of the highest quality and accuracy.

Yes. We can go to your production location and/or the residences of your cast and crew, and our fast turn-around times are meant to support your production schedule.

Yes. We have tested productions with crews over 400 and we've done studio audiences right before the show started. We can handle your large testing event and set it up rapidly. We know the show must go on!

We offer rapid and PCR Covid-19 testing for productions that need them. We also have an extensive list of at-home tests, from cholesterol to fertility tests, that can be offered to cast and crew.

Women are born with their lifetime supply of eggs, and these gradually decrease in both quality and quantity with age.

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Anti-Mullerian Hormone (AMH) is a hormone secreted by cells in developing egg sacs (follicles). The level of AMH in a woman's blood is generally a good indicator of her ovarian reserve.

AMH does not change during your menstrual cycle, so the blood sample can be taken at any time of the month - even while you are using oral contraception.

The AMH test is useful if:

• you have been trying to conceive for over six months, and want to check if your ovarian reserve is appropriate for your age

• you are considering IVF or other fertility treatments, as low levels of AMH could indicate a potentially poor response to IVF. Conversely, a high level may indicate an exaggerated response to IVF medication

• you have had chemotherapy or ovarian surgery and want to know if it has affected your future fertility

• you suspect an ovarian tumor

• you would like to conceive in the future, and just want to understand your current position

AMH levels are measured by low, normal, and high levels. AMH levels fluctuate and vary by individual. It's possible to get pregnant with low, normal, or high AMH levels. In any case, navigating your fertility journey can be stressful and difficult under the best of circumstances. With a deeper understanding of your AMH hormone levels, you will have an additional layer of knowledge and preparation throughout your process, with the hopes that it is successful. Read more about AMH levels and getting pregnant.

The specificity and sensitivity for an AMH test is 80% and 78.95% accurate, respectively.

The test can be measured at any point of a woman’s menstrual cycle, not just on day 3. AMH tests do not require a sonogram to get an accurate reading like antral basal follicle count - which is why women can conduct the test at home and send the results to their healthcare provider, oftentimes without even having to go into the doctor’s office. Learn more about the reliability of AMH tests.

Once you receive your test, go to MyIHDLab.com and enter your email to create an account. An access code will be sent to your email. Use that code to log in.

Once you are logged in you will be asked to register a test. Use the registration code you find on the registration card that was sent to you in your testing kit.

Once you have registered your test, take your sample and return it to us in the prepaid envelope. We'll notify you via email once your results are ready. You can also log back into MyIHDLab.com and check on the status of your test, too.

AMH test results will give you your AMH level (expressed as a number) and a chart of reference ranges for those under 35 and those over 35. These are typical ranges, from ‘Very Low” to “High” with corresponding numbers of less than .05 to greater than 4. Learn more about how to read an AMH test result.

A survey of 796 infertility clinics worldwide, representing nearly 600,000 In vitro fertilization (IVF) cycles, indicated that 60% reported to test AMH first. An additional 54% reported AMH level as the best test for evaluating ovarian reserve, and 89% reported that AMH test results were extremely relevant or relevant to their clinical practice. Learn more about the use of AMH tests by fertility clinics.